Sometimes, customers may request changes to their orders. As a vendor, it’s important to address these promptly to ensure customer satisfaction. Follow these steps to manage modifications:

Steps for Vendors

• Review the Modification Request

  • Check the customer’s request in the order details or via direct communication.
  • Confirm if the order is eligible for modifications (e.g., not yet shipped).

• Update Order Details

  • Navigate to the specific order in the dashboard.
  • Modify the requested details, such as shipping address, product quantity, or variant.

• Communicate with the Customer

  • Inform the customer about the changes made and any updated costs or delivery timelines.

• Reconfirm the Order

  • Ensure all modifications are correctly reflected before proceeding with shipping.